Shipping Policy
At our store, we prioritize fast, reliable, and secure delivery of your Action Cameras, Bicycles, and Speed Sensors to every corner of the United States. Leveraging our Tampa, FL warehouse (4623 W Lamb Ave) and trusted U.S. carriers, we ensure your gear arrives in perfect condition—whether you’re ordering a compact Speed Sensor or a full-size Bicycle.
Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at gho819921@gmail.com (we respond within 24 hours) or reference your tracking number (sent post-purchase) for real-time updates.
1. Shipping Destinations
We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with full coverage for our core products:
- Mainland U.S. (Contiguous States): No restrictions—Action Cameras, Speed Sensors, and Bicycles ship to every zip code, including rural areas.
- Alaska & Hawaii: Full delivery coverage (no surcharges for standard shipping) — remote regions may require 1–2 extra business days (see Section 3 for timelines).
- U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, and American Samoa. Note: Bicycles to territories incur a $30 freight surcharge (covers extra logistics and customs processing); Action Cameras and Speed Sensors have no additional fees.
- APO/FPO Addresses: We ship via USPS Priority Mail (military discounts available—email us for details). Bicycles to APO/FPO addresses are shipped partially disassembled to meet postal size requirements.
- PO Boxes: Action Cameras and Speed Sensors can be shipped to PO Boxes via USPS. Bicycles (due to size/weight) require a physical street address for freight delivery.
2. Shipping Costs & Free Shipping Eligibility
Shipping fees are calculated based on product type, weight, destination, and delivery speed. Below are standard rates for mainland U.S. (no extra charges for Alaska/Hawaii unless noted):
Standard Shipping (FedEx Ground / USPS Priority Mail)
- Speed Sensors: $5.99 (lightweight, shipped in padded envelopes).
- Action Cameras: $9.99 (includes bubble wrap and “fragile” handling to protect lenses/screens).
- Bicycles: $49.99 (freight shipping with curbside delivery; includes signature confirmation).
Express Shipping (FedEx 2Day / USPS Express Mail)
- Speed Sensors: $14.99 (delivered in 2 business days).
- Action Cameras: $19.99 (priority handling to avoid transit delays).
- Bicycles: $79.99 (expedited freight delivery; includes inside delivery to your doorstep for an extra $20, available at checkout).
Free Shipping Offer
Enjoy free standard shipping on all U.S. orders over $150 (after discounts, before taxes). This includes:
- Single high-value items (e.g., a premium 4K Action Camera priced at $199.99, a mountain bike priced at $499.99).
- Combinations of products (e.g., Speed Sensor + Action Camera + Bicycle accessories totaling $160).
Free shipping is automatically applied at checkout—no coupon code needed. For orders under $150, add a low-cost accessory (e.g., a $19.99 Action Camera mount) to qualify.
Extra Fees for Special Cases
- Bicycle Inside Delivery: For mainland U.S. orders, add $20 at checkout to have your Bicycle delivered inside your home/garage (instead of curbside).
- Rush Delivery to Remote Areas: Express Shipping to rural Alaska/Hawaii (e.g., zip codes starting with 997xx, 967xx) incurs a $15 surcharge (covers last-mile delivery).
- APO/FPO Bicycles: $25 assembly kit fee (includes tools and instructions for reassembly, as Bicycles are shipped partially disassembled).
3. Delivery Timelines
We process orders Monday–Friday (9 AM–5 PM ET)—orders placed after 3 PM ET ship the next business day (excluding U.S. holidays: Christmas, Thanksgiving, Independence Day, New Year’s Day).
Standard Shipping Timelines
- Mainland U.S.: 3–5 business days (Speed Sensors/Action Cameras); 5–7 business days (Bicycles, due to freight processing).
- Alaska & Hawaii: 5–7 business days (Speed Sensors/Action Cameras); 7–10 business days (Bicycles).
- U.S. Territories: 7–10 business days (Speed Sensors/Action Cameras); 10–14 business days (Bicycles).
- APO/FPO Addresses: 7–10 business days (all products).
Express Shipping Timelines
- Mainland U.S.: 2 business days (Speed Sensors/Action Cameras); 3–4 business days (Bicycles).
- Alaska & Hawaii: 3–4 business days (Speed Sensors/Action Cameras); 5–6 business days (Bicycles).
- U.S. Territories: Express Shipping not available for Bicycles; Speed Sensors/Action Cameras take 5–6 business days.
Key Notes on Timelines
- Bicycles: All Bicycles are inspected and packaged at our Tampa warehouse—add 1 business day for processing (e.g., a Monday order ships Tuesday, arrives Friday–Sunday).
- Action Cameras/Speed Sensors: Shipped within 24 hours of order placement (mainland U.S. orders often arrive in 2–3 days via standard shipping).
- Weather Delays: Severe weather (e.g., winter storms in the Northeast, hurricanes in the Southeast) may delay delivery—we’ll send a notification with an updated arrival date if this occurs.
4. Delivery Tracking & Notifications
We keep you informed at every step of the shipping process:
- Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
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Shipment Notification: Once your order ships, we send a second email with:
- A tracking number (FedEx or USPS—click the link to view real-time location updates).
- A delivery window (e.g., “Expected delivery: Wednesday, 10 AM–4 PM” for Bicycles; “Expected delivery: Thursday” for smaller items).
- Delivery Alert: Carriers send a text/email when your package is out for delivery (optional—opt in via the carrier’s website using your tracking number). For Bicycles, you’ll receive a call from the freight carrier to schedule delivery at your convenience.
For lost tracking numbers, email us with your order number—we’ll resend the tracking link within 1 hour.
5. Packaging & Product Protection
Our packaging is tailored to each product’s unique needs, ensuring safe transit:
- Action Cameras: Sealed in a padded plastic case (to protect the lens and screen), then placed in a corrugated box with extra bubble wrap. All accessories (batteries, mounts, cables) are packed in a separate labeled pouch to avoid damage.
- Speed Sensors: Shipped in small, rigid boxes with foam inserts to prevent movement. Cables are wrapped securely to avoid tangling or breakage.
- Bicycles: Disassembled (handlebars, pedals, seat removed) and wrapped in heavy-duty bubble wrap and cardboard. The frame is protected with foam sleeves at critical points (frame tubes, forks), and the box is labeled “Fragile—Handle with Care” and “This Side Up.” We include assembly instructions and tools (for a small fee) to make setup easy.
We also include a delivery checklist with every order—please inspect your gear immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims).
6. Handling Shipping Issues
We resolve 99% of shipping issues within 2 business days—here’s how to address common problems:
6.1 Delayed Deliveries
If your package is late (e.g., standard shipping to mainland U.S. takes 8+ days for Bicycles, 6+ days for smaller items):
- Check the tracking link—carriers often note delays (e.g., “held at freight facility due to high volume”).
- Email us if no update is available for 48 hours—we’ll contact FedEx/USPS directly to escalate the issue.
- Compensation: For delays over 3 days beyond the estimated timeline, we offer a $15 store credit (valid for 6 months) or a free accessory (e.g., Action Camera lens cleaner, Speed Sensor battery).
6.2 Damaged Items
If your gear arrives damaged (e.g., cracked Action Camera screen, bent Bicycle frame, broken Speed Sensor cable):
- Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it).
- Report Within 48 Hours: Email us at gho819921@gmail.com with your order number, photos, and a description of the damage.
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Resolution: We’ll:
- Send a replacement item via Express Shipping (free of charge) within 1 business day.
- Provide a pre-paid label to return the damaged item (we cover all shipping costs).
- Offer a full refund (to your original payment method) if you prefer not to receive a replacement.
For Bicycles with frame damage, we may arrange for a local bike shop to repair the frame (at our cost) if replacement is not feasible.
6.3 Missing Items
If part of your order is missing (e.g., no mount for Action Camera, missing Bicycle pedal, Speed Sensor cable not included):
- Check the packaging thoroughly—small items are often in hidden pouches (e.g., Action Camera accessories in the box lid).
- Email us within 7 days of delivery with your order number and a list of missing items.
- We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.
6.4 Wrong Address Deliveries
If you entered the wrong address at checkout:
- Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
- After shipping: We’ll work with the carrier to redirect the package (fees apply: $15 for mainland U.S., $30 for territories). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).
7. International Shipping (For U.S. Customers with Global Needs)
While we focus on U.S. delivery, we offer limited international shipping to Canada (popular with U.S. border residents):
- Canada Shipping: Standard (7–10 business days) costs: $19.99 (Speed Sensors), $24.99 (Action Cameras), $99.99 (Bicycles). Free shipping on Canadian orders over $300.
- Customs: We include all necessary documentation (commercial invoice, HS codes) to avoid delays. Canadian customers are responsible for import duties (estimated 5–10% of the order value—check with Canada Border Services for details).
For shipping to other countries (e.g., Mexico, Europe), email us for a custom quote—we partner with DHL International for reliable, tracked service.
Our goal is to get your cycling gear to you as quickly and safely as possible—so you can hit the road, trail, or bike path without waiting. If you have any questions, don’t hesitate to reach out!