FAQ
Q1: How do I choose the right Bicycle frame size?
A: Proper Bicycle fit is critical for comfort and safety—follow these steps:
- Measure your inseam: Stand against a wall with feet flat, measure from the floor to the top of your inner thigh (in inches).
- Match to our size chart (general guide—adjust for riding style):
- Inseam 26–28”: X-Small (14” frame) – kids/youth.
- Inseam 28–30”: Small (16” frame) – petite adults/teens.
- Inseam 30–32”: Medium (18” frame) – most adult women/average men.
- Inseam 32–34”: Large (20” frame) – taller adults.
- Inseam 34–36”: X-Large (22” frame) – extra-tall adults.
- Consider riding style: Mountain bikes may need a smaller frame for agility; road bikes a larger frame for aerodynamics.
If unsure, email us your inseam and riding preferences—we’ll recommend the exact size. Ill-fitting Bicycles can be exchanged for free (per our Return Policy).
Q2: Are your products compatible with other cycling devices?
A: Yes—our products are designed for broad compatibility:
- Action Cameras: Work with most standard mounts (GoPro-style) and accessories (tripods, bike mounts). Compatible with iOS/Android apps for editing footage.
- Speed Sensors: Available in Bluetooth and ANT+ versions—pair with cycling computers (Garmin, Wahoo), smartwatches (Apple Watch, Fitbit), and phone apps (Strava, MapMyRide).
- Bicycles: Accept standard aftermarket components (pedals, seats, brakes) — we list frame dimensions and component specs on each product page for reference.
Email us with your existing device model (e.g., “Garmin Edge 530”)—we’ll confirm compatibility.
Q3: How do I set up and pair my Speed Sensor?
A: Setup is simple—follow these steps for most devices:
- Charge the Sensor: For rechargeable models, charge via USB-C (2–3 hours for full charge); battery-powered models come with pre-installed batteries.
- Activate Pairing Mode: Press and hold the sensor’s power button for 3 seconds (LED light flashes blue for Bluetooth, red for ANT+).
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Pair with Your Device:
- Cycling computer/phone: Open the device’s Bluetooth/ANT+ settings, select the sensor name (e.g., “Speed Sensor Pro”), and follow on-screen prompts to connect.
- Calibrate (optional): Ride 1–2 miles to auto-calibrate the sensor for accurate speed/distance tracking.
If you need help, email us—we’ll send a video tutorial tailored to your sensor model.
Q4: Are your Action Cameras waterproof? What’s the rating?
A: Yes—we offer waterproof Action Cameras with two rating options:
- Standard Waterproof: Rated IPX67 (can withstand submersion in 1m of water for 30 minutes) — ideal for rain, splashes, or shallow water.
- Extreme Waterproof: Rated IPX8 (can withstand submersion in 30m of water) — perfect for snorkeling, surfing, or deep-water adventures.
Non-waterproof models (budget options) can be paired with our waterproof case (sold separately for $29.99) to reach IPX67 rating. All waterproof cameras include a lanyard to prevent loss in water.
Q5: Can I return a Bicycle if I’ve assembled part of it but it doesn’t fit?
A: Yes—we allow returns of partially assembled Bicycles if they don’t fit, as long as:
- The frame and components are free of scratches, dents, or damage.
- All original parts, tools, and packaging are included (even if opened).
- You initiate the return within 30 days of delivery.
Email gho819921@gmail.com with your order number and reason for return—we’ll send a pre-paid freight label for free return shipping (no cost to you) and process your exchange or refund once the Bicycle is inspected.
Q6: Do you ship to all U.S. states? What are the shipping costs and timelines?
A: Yes—we ship to all 50 U.S. states, Puerto Rico, and U.S. territories:
- Standard Shipping (FedEx Ground): 3–5 business days. Costs: $9.99 (Speed Sensors), $14.99 (Action Cameras), $49.99 (Bicycles). Free standard shipping on orders over $150.
- Express Shipping (FedEx 2Day): 2 business days. Costs: $19.99 (Speed Sensors), $24.99 (Action Cameras), $79.99 (Bicycles).
- U.S. Territories: Delivery takes 7–10 business days; $15 surcharge added to standard/express fees.
All orders include tracking—you’ll receive a tracking number via email once shipped. Bicycles require signature confirmation upon delivery.
Q7: What is the warranty for your products?
A: We offer limited warranties to cover manufacturing defects:
- Action Cameras: 1-year warranty (covers lens issues, battery problems, software glitches).
- Bicycles: 2-year warranty (covers frame cracks, weld defects, component failures from normal use).
- Speed Sensors: 1-year warranty (covers connectivity issues, battery life, sensor malfunctions).
To claim warranty service, email us with your order number, photos of the issue, and a description of when the problem started—we resolve claims within 3 business days.