Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via gho819921@gmail.com), phone number, and delivery/billing address (including our Tampa address for local pickup/returns). For Bicycles, we may collect optional frame size preferences or height to recommend the right fit.
• Device-related data: If you register an Action Camera or Speed Sensor for warranty, we collect the product serial number and device model (to track firmware updates or recall alerts).

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Affirm). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end.

1.3 Device & Usage Data

• Website/app usage: Browsing history (e.g., viewed Action Camera models, Bicycle types, Speed Sensor features) and cookie data (saves your frame size preferences or cart contents). For Action Cameras, cookies may track “saved items” like 4K waterproof models.
• Post-purchase data: Temporary details like delivery confirmations (e.g., “Bicycle delivered 2 PM, 12th Oct”) or warranty registration info (for Speed Sensors)—deleted 6 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product authenticity (e.g., Action Camera serial numbers), and coordinate delivery (including Bicycle assembly notes). We may include user guides (e.g., “How to pair Speed Sensor with your bike,” “Action Camera firmware updates”).
2. Customer Support: Resolve issues like defective Action Camera lenses, ill-fitting Bicycle frames, or non-functional Speed Sensors—we reference your order data to troubleshoot efficiently.
3. Safety & Warranty Updates: Only if you opt in, send critical alerts (e.g., “Bicycle frame recall notice,” “Speed Sensor software update”) or relevant recommendations (e.g., “Waterproof case for your Action Camera”). Unsubscribe via the link in every email.
4. Compliance: Retain transaction records for warranty claims (e.g., replacing a faulty Action Camera battery) and tax purposes, ensuring all products meet U.S. safety standards (e.g., CPSC for Bicycles).

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on our website).
• Personal and order data is stored on U.S.-based encrypted servers—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your address for Bicycle delivery).
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., FedEx delivering your Action Camera) and cannot repurpose it.

4. Your Data Rights (Under CCPA & Federal Law)

• Access: Request a free copy of your stored data (e.g., past Bicycle orders, saved Action Camera preferences).
• Correct: Update inaccurate information (e.g., new delivery address for Speed Sensor, revised Bicycle frame size).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.

Your Privacy Choices

1. Cookie Preferences

1. Browser Settings: Adjust cookie permissions in Chrome/Safari/Firefox to block non-essential cookies. Essential cookies (for order processing, payment security) cannot be disabled—required to safely purchase items like Bicycles.
2. Website Cookie Banner: On first visit, click “Manage Preferences” to select:
   • Functional Cookies: Save your cart, Bicycle frame size, and Action Camera feature preferences.
   • Marketing Cookies: Enable personalized recommendations (e.g., “GPS Speed Sensor for your mountain bike”).
   • Analytics Cookies: Track popular items (e.g., best-selling Action Cameras) to improve our range.

2. Promotional Opt-Out

• Email Unsubscribe: Click “Unsubscribe” at the bottom of any promotional email—we process opt-outs within 10 business days.
• Direct Request: Email gho819921@gmail.com with subject line “Unsubscribe Marketing” + your registered email.

3. Third-Party Data Sharing

• Payment Processors (PayPal, Stripe): Receive order amounts to complete transactions—no personal data beyond payment authorization.
• Couriers (FedEx, USPS): Get your delivery address and contact info to ship items (e.g., scheduling Bicycle delivery, labeling Action Cameras as “fragile”). For Speed Sensors, couriers may receive “electronics” handling notes.
• Product Manufacturers: Share limited data (e.g., Action Camera serial number) to process warranty claims—no personal/payment data is shared.